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Service availability

We at kerbau operate only in jurisdictions where our service is permitted under local law. Our platform is not available in regions where online gaming or sports wagering is prohibited by statute. Users are solely responsible for verifying that access to kerbau complies with the laws and regulations of their own jurisdiction before opening an account or placing any activity. Service availability may change without notice if local regulations shift. We do not actively target or restrict by geography — rather, we provide the platform and allow users to self-verify compliance. If you are uncertain whether kerbau is legal in your location, consult local legal counsel or your jurisdiction's financial regulator.

Account eligibility

To open an account on kerbau, you must meet your jurisdiction's minimum age requirement for gaming or wagering activities (typically 18 or 21, depending on local law). You must provide truthful personal information during registration and KYC. Accounts opened with false or misleading details may be suspended without refund. You are responsible for keeping your password secure and for all activity that occurs on your account. We reserve the right to suspend accounts that appear to violate our terms — for example, accounts using bots, exploiting bonuses unfairly, or engaging in collusion. Each person may hold only one account; duplicate accounts are grounds for permanent closure.

Local-law responsibility

kerbau's terms are designed to comply with international anti-money-laundering and data-protection standards, but they are not a substitute for local law. You assume full responsibility for ensuring that your use of our platform does not violate the laws of your jurisdiction. We do not provide legal advice. If your local government prohibits online gaming, sports wagering, or similar activities, you may not use our service. If you live in a jurisdiction where our service is restricted but you choose to access it via a VPN or other bypass method, you do so entirely at your own legal and financial risk. kerbau disclaims liability for any legal consequences arising from your violation of local law. We recommend that you review your jurisdiction's gaming and gambling laws before registering.

Data and privacy scope

We collect personal data — name, email, phone, ID number, address — for identity verification (KYC) and withdrawal processing. This data is protected by SSL encryption and stored on secure servers. We do not sell your data to third parties. We may share data with payment processors and anti-fraud partners as necessary to process your transactions and comply with legal obligations. You may request access to your personal data or ask for deletion by contacting support. Deletion requests are processed within 30 days, except where legal obligations (tax, anti-money-laundering) require us to retain records. For the standard security practices policy, see the Privacy Policy link in our footer — it covers cookie usage, analytics, and data-retention windows.

Contact for legal inquiries

If you have legal or compliance questions about kerbau, contact our support team via email (available in your account dashboard) or through the live-chat option. We maintain English-language support channels with a target response time of 24 hours for email. For data-subject requests, jurisdictional clarifications, or formal compliance inquiries, email our support inbox directly and mark the subject "Legal Inquiry." We will route your message to our compliance team. Responses may take 3–5 business days depending on the complexity of your question. If you believe we have violated your rights under local data-protection law (e.g., GDPR or equivalent), you may lodge a complaint with your local data-protection authority; we will cooperate with any lawful regulatory inquiry.