kerbau Account & Payment FAQ
Users on kerbau ask questions across four main areas: account setup and identity verification, deposit and withdrawal mechanics, game categories and rules, and account security and jurisdiction compliance. This page addresses the most common inquiries so you can resolve issues quickly without contacting support.
Our FAQ covers account registration, KYC verification, password recovery, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, game-rule basics for football sportsbooks, live-dealer tables, slots, and esports markets, and security practices that protect your account and personal data.
Read the relevant section below to find your answer. If your question is not covered here, contact our support team via the customer support page. For legal questions about our terms, data handling, or jurisdiction restrictions, review our terms and conditionsprivacy policyand legal notice
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and complianceaccount protection, data privacy, and jurisdiction-restricted access
Account and registration
No. Each person may hold only one kerbau account. If we detect duplicate accounts registered to the same individual, we will suspend all but one and may forfeit balances on the closed accounts. Multiple accounts violate our terms and create compliance risks. If you have forgotten your login credentials, use the password-recovery link on the login page or contact our support team to regain access to your existing account. Do not create a second account.
We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method has its own minimum and maximum per transaction, set by the payment provider and our platform rules. Minimums typically range from a few thousand rupiah; maximums vary by method and your account history. Check the deposit page in your kerbau account for exact limits on each method. If a deposit fails, verify your payment method has sufficient balance and that you are not exceeding the daily or per-transaction limit.
At your first withdrawal request, we ask for identity verification documents. Typically, we require a government-issued ID (such as a national ID card, passport, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We cross-check these documents against your registered name, date of birth, and contact details. If information does not match, we will ask for clarification or additional documents. KYC verification protects your account from unauthorized access and complies with anti-money-laundering standards in jurisdictions where we operate.
Payments and transactions
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are games hosted in real-time studios with human dealers and multiple camera angles. You see the dealer, the cards or wheel, and other players in real time. Outcomes are determined by physical play—the dealer's actions, the cards dealt, the ball's landing position. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games with random-number generators. Each spin is independent and determined by an algorithm. Slots offer faster play and lower minimum bets; live-dealer tables offer a social, immersive experience with human interaction.
Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." If you have a code from a referral or marketing campaign, enter it in the designated field before completing your first deposit. Some codes are time-limited or apply only to new accounts; check the terms of the promotion to confirm eligibility. If a code is rejected, verify that it has not expired and that you meet the eligibility criteria. Contact our support team if you believe a valid code is not working.
We protect your personal data through encrypted storage, secure login sessions, and restricted access controls. Your name, email, phone number, identity documents, and payment-method details are stored in encrypted databases and are not shared with third parties except as required by law or to process your payments (e.g., sharing your bank account details with your payment provider during a withdrawal). We comply with data-protection standards applicable in jurisdictions where we operate. For full details on data collection, storage, and your rights, review our privacy policyIf you have concerns about data security, contact our support team.
Visit our customer support page for email contact details and live-chat availability. When you email us, include your username or registered email address, a clear description of your issue, and any relevant transaction IDs or screenshots. Response times vary depending on inquiry volume; account and payment issues typically receive replies within one to two business days. For urgent matters, use the live-chat option if available. Our support team handles account questions, payment issues, game-settlement disputes, and withdrawal status inquiries.
Yes. We support all four major Indonesian banks via virtual-account deposits. When you select mobile banking, local payment, online payment, or e-wallet as your deposit method, we generate a unique virtual-account number for your kerbau account. You transfer funds from your personal bank account to this virtual account; the deposit credits to your kerbau balance within one to two hours. Withdrawals return to your original bank account. Virtual-account transfers are secure and do not require you to share your personal bank credentials with kerbau. Check the deposit page in your account for your assigned virtual-account number.
Game rules and categories
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are games hosted in real-time studios with human dealers and multiple camera angles. You see the dealer, the cards or wheel, and other players in real time. Outcomes are determined by physical play—the dealer's actions, the cards dealt, the ball's landing position. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games with random-number generators. Each spin is independent and determined by an algorithm. Slots offer faster play and lower minimum bets; live-dealer tables offer a social, immersive experience with human interaction.
Navigate to the football sportsbook section of kerbau and select a league or match (Liga 1, Piala AFF, Champions League, Piala Indonesia, or other available tournaments). Choose your bet type (match result, over/under, handicap, etc.), enter your stake, and confirm. Your bet is locked in at the displayed odds. Once the match concludes, we settle your bet according to the official result. If you have questions about a specific bet settlement, contact our support team with your bet ID and match details.
Some bets on kerbau offer a cash-out option before the match concludes. If cash-out is available for your bet, you will see a cash-out button in your active bets section. The cash-out amount reflects the current odds and match state; it may be higher or lower than your original stake. Accepting a cash-out settles your bet immediately and removes it from your active list. Not all bet types support cash-out; check the bet details to confirm availability.
kerbau offers esports betting on Mobile Legends, Free Fire, and PUBG Mobile. Markets include match outcomes, map winners, and tournament results. Esports odds and markets are updated in real time as tournaments progress. Bet settlement follows official tournament results announced by the game publishers and esports organizations. If you have questions about a specific esports bet or settlement, contact our support team with your bet ID and tournament details.
Security and compliance
On the kerbau login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to that email. Click the link, create a new password, and log in. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. For security, password-reset links expire after a set time; if yours has expired, request a new one. Never share your password with anyone, including kerbau staff.
Our services are available only where local law permits. We do not publicly list which jurisdictions are "open" or "closed" because legal status varies and changes frequently. You are responsible for verifying that kerbau is lawful in your location before creating an account. If you are uncertain, consult local regulations or a legal professional. If you access kerbau from a jurisdiction where online wagering is prohibited, we may suspend your account. Review our legal notice and terms and conditions for jurisdiction-restricted framing and your obligations.
To close your kerbau account, contact our support team and request account closure. We will process your request and arrange a withdrawal of your remaining balance to your original payment method. Any promotional credits or bonus balances are forfeited; only your actual cash balance is returned. Once your account is closed, you cannot reopen it under the same username. If you wish to return to kerbau later, you must create a new account with a different username.