kerbau Terms of Use

These terms govern your use of kerbau, our online sportsbook and gaming platform. When you create an account on kerbau, you agree to the conditions set out here. Our terms cover account opening, deposits and withdrawals, game rules, dispute resolution, and the legal framework under which we operate.

We at kerbau are committed to transparent operations. Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We settle all bets according to official sources—Liga 1 results from the league, Champions League outcomes from UEFA, live-dealer game results from our certified studios. Our services are available only where local law permits.

This document outlines your rights and obligations as a kerbau user. If you have questions about any term, our customer support team can clarify before you fund an account.

Account Opening and User Responsibilities on kerbau

To open an account on kerbau, you must provide accurate personal information and verify your identity. We require your full name, date of birth, contact details, and a valid identity document. During account creation, you certify that you meet the eligibility requirements set by the laws of your jurisdiction. We do not specify a fixed age threshold because eligibility varies by region; you are responsible for confirming that you meet your own jurisdiction's legal requirements before registering.

Once your account is active, you are responsible for keeping your login credentials secure. Do not share your password or one-time passcodes with anyone. If you suspect unauthorized access, contact our support team immediately. We will not hold you liable for unauthorized transactions if you report them promptly, but we cannot protect accounts where you have shared credentials or failed to secure your device.

Account verification: We may request additional documentation at any time to verify your identity or investigate suspicious activity. Failure to provide requested documents may result in account suspension.

Your kerbau account is personal and non-transferable. You may not open multiple accounts, use another person's account, or permit others to use your account. We monitor for duplicate accounts and reserve the right to close any accounts we identify as violating this rule. Funds in closed accounts will be returned to the original deposit method.

Deposits, Withdrawals, and Payment Methods on kerbau

We accept deposits via eight primary payment methods. QRIS transfers (e-wallet, mobile banking, local payment, online payment) typically credit within seconds. e-wallet and mobile banking settle within minutes. local payment and online payment follow similar timelines. Bank virtual accounts may take 1–2 hours depending on your issuer. e-wallet processes similarly to mobile banking and local payment. Once your deposit settles, your balance is immediately available for stakes on Liga 1, live blackjack, Aviator, or any other kerbau offering.

Withdrawals return to your original deposit method. If you funded via online payment, your payout goes back to e-wallet. Cross-method withdrawals (e.g., deposit via mobile banking, withdraw to local payment) require support intervention. We do not charge withdrawal fees; your payment provider may apply their own terms. Withdrawal requests are subject to verification and may take 1–5 business days depending on your payment method and our compliance review.

Deposits are non-refundable once credited to your kerbau balance.
We reserve the right to refuse deposits from payment methods we cannot verify.
Withdrawals may be delayed if we identify suspicious activity or if your account is under review.
We do not process withdrawals to third-party accounts or payment methods not registered to you.

Game Rules and Bet Settlement on kerbau

All games on kerbau—football sportsbooks, live-dealer tables, slots, and esports—operate according to published rules. We settle football bets based on official league or tournament results. Liga 1 matches settle according to the official league decision; Piala AFF outcomes follow AFC rules; Champions League results follow UEFA determinations. Live-dealer games settle based on the outcome of the live broadcast. Slot games settle based on the random number generator result at the moment you spin.

If a match is cancelled, postponed, or abandoned, we return your stake. If a match is replayed, we settle the original bet as void and offer you the option to re-stake on the replay. We do not apply house rules that override official league or tournament decisions. If you believe a bet has settled incorrectly, contact our support team within 48 hours with details; we will review the settlement and correct any errors.

We at kerbau settle all bets according to official sources—no house interpretation, no override logic.

kerbau settlement standard

Our kerbau Dispute Resolution and Legal Framework

If you have a dispute with kerbau, contact our support team via live chat or email. We will investigate your claim and respond within five business days. If we cannot resolve the dispute to your satisfaction, we offer a formal dispute resolution process. You may submit a written complaint to our legal team; we will review it and provide a final decision within ten business days.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We may suspend or close accounts we identify as operating from restricted jurisdictions. If you are unsure whether kerbau services are available in your location, consult a local legal advisor before funding an account.

These terms are governed by the laws of the jurisdiction in which kerbau is registered. Any legal action arising from your use of kerbau must be brought in the courts of that jurisdiction. We reserve the right to modify these terms at any time; we will notify you of material changes via email or in-app notification. Your continued use of kerbau after such notification constitutes acceptance of the updated terms.

Prohibited Activities and Account Suspension on kerbau

We prohibit the following activities on kerbau: using automated tools or bots to place bets, attempting to manipulate odds or game outcomes, engaging in fraud or money laundering, using kerbau for illegal purposes, or violating any applicable law. We also prohibit bonus abuse—placing bets designed to extract promotional credits without genuine play intent. If we identify any prohibited activity, we reserve the right to suspend your account, forfeit your balance, and report you to relevant authorities.

We monitor all accounts for suspicious patterns and may request verification at any time.
Account suspension is immediate if we detect fraud, money laundering, or illegal activity.
Suspended accounts may appeal through our formal dispute process, but we make final decisions on account status.
We do not refund balances in accounts suspended for prohibited activity.

Your use of kerbau is subject to these terms and our privacy policyWe collect personal data for account verification, payment processing, fraud prevention, and regulatory compliance. Your data is protected according to industry standards and applicable law. For details on how we handle your information, review our privacy policy or contact our support team.

These terms apply to all users of kerbau in all supported jurisdictions. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any term does not constitute a waiver of that term. If you do not agree with these terms, you may not use kerbau. For questions about these terms or our policies, contact our customer support team or visit our legal notice page for formal contact details.

Service availability

kerbau offers online sportsbook and gaming services only in jurisdictions where local law permits such activities. We do not represent that our services are legal or available everywhere; we provide access only to users in regions where we maintain active operations and regulatory compliance. Users accessing kerbau from any location are responsible for verifying that such access is lawful under the laws that apply to them. Our platform will not assist users whose access violates local law, and we may suspend accounts we identify as operating from restricted jurisdictions. If you are unsure whether kerbau services are available in your region, we recommend consulting a local legal advisor before funding an account. Our support team can confirm whether kerbau services are available in your area, but we cannot provide legal advice on the legality of online wagering under your local law. We operate transparently within the jurisdictions where we are licensed and compliant; we do not operate in jurisdictions where we lack proper authorization. Users who access kerbau from prohibited jurisdictions do so at their own legal risk, and we disclaim liability for any legal consequences they may face.

Account eligibility

kerbau accounts must be opened by individuals who meet the eligibility criteria set by local law in their jurisdiction. We do not specify a fixed age threshold because eligibility varies by region; instead, users certify at signup that they meet their own jurisdiction's legal eligibility requirements. Our support team does not review eligibility during the initial signup phase, but during first withdrawal, we verify your identity against submitted documentation. If our identity check reveals that you do not meet eligibility criteria under applicable law, we may suspend your account and arrange a return of funds. We do not permit account opening by persons acting on behalf of others (e.g. parents, guardians, or corporate entities) unless they themselves are individually eligible and the account is legally in their own name. Accounts opened by ineligible persons will be closed and funds returned to the original deposit method. If you have questions about whether you are eligible to open a kerbau account, consult local regulations or a legal professional before proceeding. We reserve the right to request additional documentation to verify eligibility at any time during your account lifetime.

Local-law responsibility

You are solely responsible for ensuring that your access to kerbau and use of our platform comply with the laws of your own jurisdiction. kerbau does not warrant that our services are legal or available in your location. We operate under the assumption that our users have checked their local laws before accessing our platform. If your jurisdiction prohibits online wagering or restricts the use of foreign gaming platforms, kerbau is not for you; we encourage you not to register or fund an account. Our support team will not advise you on the legality of kerbau in your region because that is a question of local law, not platform policy. By creating an account and using kerbau, you represent that you have verified local-law compliance independently. If you later discover that kerbau is unlawful in your jurisdiction, you may request account closure and a return of remaining funds through our support channels; we will process such requests in compliance with applicable law. We may also proactively close accounts we identify as operating from jurisdictions where our services are prohibited.

Data and privacy scope

We collect and store personal data (name, date of birth, contact information, identity document details, and payment method information) for the purpose of account verification, know-your-customer (KYC) compliance, fraud prevention, and payment processing. This data is protected according to our privacy policy (available at /privacy-policy/). Your gameplay data—stakes, outcomes, and settlement history—is logged for account reconciliation and dispute resolution. We do not sell or share your personal data with third parties except as required by law or as necessary to process your payments (e.g. sharing your bank account name with your payment provider during a withdrawal). If you want to review, correct, or request deletion of your data, contact our support team; we will comply with deletion requests subject to legal and regulatory retention obligations. Our privacy policy contains full details on data handling, retention periods, and your rights. We use industry-standard encryption and security practices to protect your data from unauthorized access.

Contact for legal inquiries

If you have legal questions about kerbau's compliance, licensing, terms of service, or dispute resolution, contact our support team via email or live chat with the subject line "Legal Inquiry". Our team will route your question to our legal and compliance department. Response times for legal inquiries may be longer than for standard support requests (typically three to five business days) because these matters require careful review. For urgent legal issues, include "URGENT" in your subject line and we will prioritize your request. We also maintain a legal notice page (/legal/) that outlines our corporate registration, dispute resolution procedures, and contact details for formal legal notices. Formal legal notices should be addressed according to the instructions on that page; email inquiries will be reviewed, but formal notices must follow the registered agent process outlined in our legal notice section to ensure proper handling and documentation.