kerbauPrivacy Policy

This page describes what we collect when you use kerbau and how we keep that data protected. We at kerbau take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or another payment method, or place stakes on Liga 1 football or live casino games, we collect personal information necessary to verify your identity, process your transactions, and comply with applicable law.

Our privacy commitments apply equally to all users on kerbau, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or another location where our services are available. We do not sell your data to third parties. We share information only with payment processors, identity verification providers, and legal authorities when required by law.

This policy outlines what data we collect, how we use it, how long we retain it, and what rights you have. If you have questions about how we handle your information, our support team can provide clarification.

What Data We Collect on kerbau

We collect data in several categories. When you register for a kerbau account, we ask for your email address, username, and password. This information lets us authenticate your login and communicate with you about your account.

When you request your first withdrawal or during account verification, we collect additional personal data: your full name, date of birth, phone number, and identity document details (such as your national ID number or passport information). We use this data to verify your identity, comply with know-your-customer (KYC) regulations, and prevent fraud. This verification step is mandatory before we process any real-money withdrawal.

We also collect gameplay data: your stakes, predictions, game outcomes, and account balance history. This information is used to settle bets, resolve disputes, and maintain accurate account records. We log your IP address, device type, and browser information for security purposes and to detect fraudulent activity.

When you contact our customer support team, we retain copies of your messages and our responses. This helps us track your requests and provide consistent service across multiple interactions.

How We Use Your Data

We use your personal data for several purposes. First, we verify your identity to comply with anti-money-laundering (AML) and KYC regulations. Second, we process your deposits and withdrawals through payment providers like QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Third, we maintain your account balance, settle your bets, and resolve disputes. Fourth, we use your contact information to send you account notifications, security alerts, and support responses. Fifth, we analyze gameplay patterns to detect fraud and prevent unauthorized access.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to advertisers or data brokers. We may share your data with third-party service providers (payment processors, identity verification companies, hosting providers) only to the extent necessary to deliver our services.

Our kerbau Data Protection and Retention Policy

We store your data on secure servers. Our infrastructure uses encryption for data in transit and at rest. However, our servers may be located outside your jurisdiction; by using kerbau, you consent to this international data transfer. We implement standard security practices including firewalls, access controls, and regular security audits. We do not guarantee absolute security; no online platform is immune to all risks.

We at kerbau keep your personal data protected through encryption, access controls, and regular security reviews.

We retain your data for as long as your account is active and for a period after closure to comply with legal and regulatory obligations. Gameplay records are retained for at least five years to support dispute resolution and regulatory audits. Identity verification documents are retained for the duration of your account plus three years. Payment transaction records are retained according to banking regulations, typically five to seven years. You may request deletion of your data subject to these legal retention requirements; contact our support team to initiate a deletion request.

Your Rights and Choices

You have the right to access your personal data. You can review your account information, gameplay history, and transaction records by logging into your kerbau account. You have the right to correct inaccurate information; contact our support team to update your profile details. You have the right to request deletion of your data, subject to legal retention obligations. You have the right to object to certain uses of your data, such as profiling for fraud detection, though we may need to restrict your account access if we cannot verify your identity through alternative means.

• Access your account data anytime by logging into kerbau.
• Request corrections to your personal information via our support team.
• Request data deletion subject to legal and regulatory retention requirements.
• Opt out of non-essential communications (though we will continue to send security alerts and account notifications).
• Contact our support team if you believe your data has been misused or compromised.

Cookies and Tracking

We use cookies to maintain your login session, remember your preferences, and analyze how you use kerbau. These cookies are essential for platform functionality. We do not use cookies for third-party advertising or tracking. You can disable cookies in your browser settings, but doing so may impair your ability to use kerbau. We do not track you across other websites.

Third-Party Processors

We work with third-party service providers to deliver kerbau services. Payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Identity verification providers receive your personal and document data to confirm your identity. Hosting providers store our servers and databases. Email service providers send our notifications. These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not control their privacy practices; we recommend reviewing their privacy policies if you have concerns.

Contact and Data Subject Requests

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team via email or live chat. Include "Privacy Request" in your subject line. We will respond within 10 business days. For formal data subject requests (access, deletion, portability), we may ask you to verify your identity before processing your request. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

This privacy policy applies to all users of kerbau, regardless of location. Our services are available only where local law permits. We comply with applicable data protection regulations in each jurisdiction where we operate. If you have questions about how this policy applies to your specific situation, contact our support team. We may update this policy periodically; we will notify you of material changes via email or by posting a notice on our platform.